Website Address: https://www.photo-fantastic-restorations.co.uk
Business Owner: Philip Anderson
Business Address: 86 Woodhurst Avenue, Petts Wood, BR5 1AT, UK
1. Personal Data We Collect
a) Information You Provide
When you contact us or commission restoration services, we may collect:
Your name
Email address
Postal address (for returning original materials)
Phone number
Details of your restoration request, including photographs and related information
b) Why We Collect It
We use your personal data to:
Communicate with you about your project
Provide quotes, timelines, and updates
Deliver completed digital images and return original materials
Generate invoices and process payment
Maintain records for legal, tax, and service history purposes
c) Storage & Security
Your data is stored securely and accessible only to authorised personnel. We do not sell or share your data with third parties, except:
When necessary to fulfil your order (e.g. postal services)
When required by law
d) Data Retention
We keep personal data only as long as necessary to complete your restoration and meet legal obligations. Digital copies may be archived briefly, unless you request immediate deletion after delivery.
e) Your Rights
You can request access, correction, or deletion of your personal data at any time. Email: contact@photo-fantastic-restorations.co.uk
2. Comments Policy
By leaving a comment on our website, you grant us permission to display it publicly. Comments may be visible to all site visitors.
3. Photograph Submission & Restoration Terms
Limitations of Liability
We are not liable for:
Time spent on restoration
Costs of reposting or returning submitted items
3.1 Formation of Contract
A binding contract is formed when you accept our proposed work and costs—verbally, in writing, or via email.
3.2 Commencement of Work
Work starts only after confirmation of acceptance. Once started, you are liable for agreed charges.
3.3 Cancellation & Amendments
You may cancel or change your order before work starts. Once begun, cancellations may be charged in full or in part.
3.4 Turnaround Time
Typical turnaround: up to one week from commencement. Times may vary depending on photo quantity and damage severity. Dates are estimates, not guarantees.
3.5 Payment Terms
Payment is due upon completion. Invoices are issued when work is ready for delivery. Digital files or originals are released only after full payment.
Non-Payment Clause:
If we cannot achieve satisfactory results despite reasonable efforts, no payment will be required, and your originals will be returned.
3.6 Digital Delivery
Restored images are provided digitally (email or download link) unless otherwise agreed.
Note on Colour Accuracy: Colours may appear differently on your device. We use Spyder colour calibration with Adobe standard profiles, but exact colour matching on all screens cannot be guaranteed.
3.7 Return of Originals
Originals are returned via standard post or agreed courier. We are not liable for loss or damage after dispatch.
3.8 Client Responsibility
You must confirm project details and costs before acceptance. Significant changes after acceptance may incur extra charges.
3.9 Liability
We handle materials with care but are not liable for damage caused by:
Pre-existing defects or deterioration
Third-party handling (post, couriers)
4. Media Usage Policy
Digital images may be used in our before-and-after portfolio unless you request otherwise.
You can request removal at any time in writing; we will delete within 14 days without liability.
Physical photographs in frames or under glass must be removed for restoration. If we remove them, we are not liable for any damage during the process.
Non-invasive reproduction (photography instead of scanning) is available for an extra fee.
5. Copyright Policy
Professional photographs require the photographer’s permission for reproduction.
By submitting images, you confirm no copyright infringement is taking place.
You accept full liability for any copyright disputes.
Signatures & Copyright:
Signatures alone are generally not protected unless they incorporate original artistic design.
If a signature includes creative elements, it may qualify for protection.
6. Letters & Correspondence
All written correspondence is securely shredded after your order is completed, unless retained for legal purposes.
7. Privacy & Image Storage
Customer details are confidential and never sold.
Images may be used for promotional purposes unless you opt out in writing.
Names are never published.
Images are archived for 30 days; retrieval after this incurs a £10 fee.
Images are permanently deleted after 40 days.
Legal Restrictions – Protection of Children Act 1978 & Criminal Justice Act 1988:
It is illegal to:
Possess or download indecent images of children
Distribute or share such content
Create or manipulate such images (including deepfakes)
Any illegal material received will be reported to the police.
8. Contact Forms & Data Security
Contact form submissions are stored for admin and legal use.
Payments are processed securely through Zettle by PayPal (PCI certified).
We use reCAPTCHA v2 to prevent spam (Google Privacy Policy & Terms apply).